FAQ
Frequently Asked Questions
Need help in your partner search?
Please go through our frequently asked questions. If you still can't find your answers, please feel free to contact us 24 x 7 or call us. You can also write to us at
Registration
- How to register?
- What is profile validation?
- On what criteria is a profile validated?
- Single registration - multiple domains
- Profile description - what to enter?
- What all information from my profile will be displayed to other members?
- Can I use the same e-mail ID for multiple registrations?
- What is Mobile Number Verification?
- How to verify your mobile number?
- How to hide mobile number?
- Who viewed my mobile number?
- What is Quick Search?
- What is Regular Search?
- What is Advanced Search?
- Search by Member ID
- Search by Members Online
- Keywords Search
- Can I save my Search criteria so that I don't have to set it every time?
- Search results
- What is partner preference?
- How do I view a particular profile?
- I get the error "No matching records found" while searching for the profiles.Why is that so?
- Short-list profiles
- Block Profiles
Search Profiles
Profile creation / modification
- How do I create a complete profile?
- Photos
- Horoscopes
- Trust Badge
- AstroMatch
- Activation/deactivation
- Modify Profile
- What are the DO's and DON'Ts while creating a matrimonial profile?
- Express Interest
- Personalised Messages
- Chat
- Call / Send SMS
- What is Radhakrishnamatrimonial.com Personalised Matchmaking services?
- What is the difference between free membership & paid (Gold/Diamond/Platinum/Assisted) membership?
- What are the packages available for your paid services?
- What are the different modes of payment?
- I'm not able to make the online payment with my card even though it's a valid one. Why?
- Is online payment secure?
- What is easy payment or doorstep payment?
- I have made an easy payment request. How long will it take for my request to be processed?
- How do I make the payment through post/courier?
- Payments sent to India
- How long will it take to upgrade my profile if I have made the payment by Cheque/DD through post or courier?
- Pay at banks
- Payment Associates
Ways to Contact
Memberships
Login Details
- How do I log in?
- I'm already logged in, but I get a message 'You must login prior to using the matrimonial services'. What should I do?
- What is Matrimony ID?
- I forgot my Matrimony ID/Password. What should I do?
- How do I change my Password?
- Why is the message Invalid Matrimony ID/E-mail ID or Incorrect Password being displayed when I try to login?
- Can I choose my own Matrimony ID?
- My Home
- Can I contact the Referee?
- How do I contact customer support?
- What is 24 x 7 customer care?
- Do you provide any dating/friendship services?
- How do I add my success story?
- What is sample description?
- What is "profiles I'm looking for"?
- What is "profiles looking for me"?
- What is Mutual Match?
- What is Daily MatchWatch Archive?
- What is Safety Tips link?
- What is Auto Renewal?
- How to turn off the auto renewal?
- What is Money back guarantee?
- When is it possible to give you a 100% refund?
- Profile Highlighter
- AstroMatch
Miscellaneous